Refund policy

Eligibility for Returns

•        Items must be returned within 15 days of the delivery date.

•        Only products purchased directly from our website are eligible for return.

•        Custom-made or personalised items are not returnable unless they arrive defective or damaged.

•        Items ordered incorrectly by the customer may be eligible for return, upon request.

 

Conditions for Returns

•        Items must be in their original, unmodified, and resalable condition.

•        All original packaging, accessories, and documentation must be included.

•        Products that have been altered or damaged by the customer cannot be returned.

 

Return Process

1.    Contact us by email: Kurtis@creatively3d.com.au to explain your return request.

2.    Shipping cost: Return shipping is at the customer’s expense, unless the return is due to a manufacturing defect or shipping error.

3.    Approval & payment:  Once approved, we will send you a payment link for the cost of the return shipping.

4.    Return label: After payment, you will receive a return shipping label. Place it over the original label and give to the nearest Australia post office.

 

Refunds

•        Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item.

•        Shipping fees are non-refundable, except in cases of our error.

•        Items returned without prior approval will not be eligible for a refund.

•        Refund processing times may vary depending on your bank or credit card provider.

 

Non-Returnable Items

•        Custom-made or personalised 3D prints, unless defective or damaged in transit.

•        Items that arrive back to us in non-resalable condition.

 

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

•        Report the issue to us within 2 business days of delivery.

•        After 15 days, damaged or incorrect items can no longer be returned or refunded.

 

Exchanges

•        If you ordered the wrong item or wish to exchange, you must follow the return policy process for the original item and place a new order.

•        Customers are responsible for all shipping costs for exchanges.